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CS CENTER

FAQ

[ About Exchange & Refunds ]How can I exchange?

- After you apply for an exchange, the product you want to exchange will be returned to the customer support center and go through a check-up.
  And then, the product you want will be delivered to you. – Exchange of defective products can be carried out immediately.
  However, please understand the procedure of receiving the products and going through a check-up first, as some exchanges occur not because of the products’ defects but because of poor handling.

[ About Delivery ]How much is the delivery fee?

- Standard delivery products (packet delivery): If the total price of a standard delivery products is under KRW 30,000, delivery fee of KRW 2,000 is charged.
   If the price is over KRW 30,000, the delivery fee is paid by the company.

MY ORDER( LAST 3 MONTHS )

  • Awaiting Payment 0
  • Preparing Shipment 0
  • In Transit 0
  • Delivered 0
  • Cancellations : 0
  • Exchanges : 0
  • Returns : 0
  • Available Reward Points  
  • Reward Points Balance
  • Reward Points Used
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  • Coupons

CS CENTER
050. 000 .0000
Business Hours / Mon to Fri : 10:00 am - 6:00 pm & 9:00 pm - 5:00 am
Break : 1:00 pm - 2:00 pm & 11:30 pm - 00:30 am
Closed on Saturday & Holidays 
mom to fri : 10 am - 6 pm 
break : 1 pm - 2 pm 

Closed
on sat & holidays 
ALL ITEMS ARE SHIPPED DIRECTLY FROM 00.
5-10 BUSINESS DAYS (FOR IN-STOCK ITEMS)
※ FREE SHIPPING IS APPLIED FOR A TOTAL ORDER AMOUNTS ABOVE $00 USD.

Returns due to defective item(s) : You can return the items.
050. 000 .0000
Business Hours / Mon to Fri : 10:00 am - 6:00 pm & 9:00 pm - 5:00 am
Break : 1:00 pm - 2:00 pm & 11:30 pm - 00:30 am
Closed on Saturday & Holidays 
mom to fri : 10 am - 6 pm 
break : 1 pm - 2 pm 

Closed
on sat & holidays 
ALL ITEMS ARE SHIPPED DIRECTLY FROM 00.
5-10 BUSINESS DAYS (FOR IN-STOCK ITEMS)
※ FREE SHIPPING IS APPLIED FOR A TOTAL ORDER AMOUNTS ABOVE $00 USD.

Returns due to defective item(s) : You can return the items.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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